Skip to main content

Install on Salesforce Commerce Cloud

Pinch supports Salesforce Commerce Cloud (SFCC) — both B2C Commerce and B2B Commerce — via a managed install handled directly by the Pinch team.

The setup is similar in shape to the Shopify flow (connect SFCC → connect your returns platform → upload disposition data → Pinch configures your workflows), but the install itself is done with one of our solution engineers rather than self-serve from a marketplace.

How to start​

Email support@pinch.ai with the following:

  • Your company name
  • Your SFCC realm and instance type (B2C Commerce, B2B Commerce, or both)
  • Your current returns management system (Loop, Aftership, Narvar, etc.)
  • A rough estimate of monthly order volume

A solution engineer will reach out within one business day to schedule a 30-minute kickoff. From there, most SFCC merchants are live within 2 weeks.

If you're not yet on SFCC but evaluating Pinch, the Custom API path lets you integrate against any platform via REST — including pre-launch testing in sandbox.