Integrations
Pinch reads and writes data across four families of platforms. Most of these are wired up during white-glove onboarding — this page is for understanding what connects to what.
Order sources
Where your orders, returns, and customer data come from. Three options — pick one. Most Pinch merchants run on one of the platform integrations; the REST API is the path for any custom stack.
One-click install from the Shopify App Store. Most common path.
Managed install by the Pinch team for B2C and B2B Commerce.
Direct REST integration for Magento, WooCommerce, BigCommerce, headless stacks, and partners.
Returns management (RMS)
Where your customer initiates a return. Pinch reads return events from your RMS and writes the decision (Allow / Deny / Review) back as an customer tag your RMS can act on.
If your RMS isn't listed, email support@pinch.ai. New RMS integrations are commonly added as one-off setups.
Customer support
Where your support team works. Pinch surfaces customer risk inside support tickets and sends transactional emails through your support tool's outbound infrastructure.
OAuth integration. Surfaces Pinch Assessment inside Dixa conversations.
Embeds a Pinch widget in each Gorgias ticket.
How decisions flow back
In a typical Shopify deployment, your stack sees Pinch like this:
- A customer places an order. Shopify notifies Pinch.
- A few days later, the customer initiates a return through your RMS. The RMS notifies Pinch.
- Pinch evaluates the return and writes an customer tag like
Pinch - Review : Suspect Abuseonto the Shopify order. - Your RMS reads the tag and routes the return accordingly — auto-approve, route to manual review, or deny.
- Your warehouse inspects the returned item. The disposition (NEW, EMPTY_BOX, etc.) flows back to Pinch.
- Your support tool (Dixa / Gorgias) sees the customer's Pinch Assessment when a ticket is opened.
Everything in steps 1–6 is configured during onboarding. You don't need to wire it up yourself.