Install Pinch

Pinch is AI-powered return-abuse and post-purchase intelligence for retailers. Pick your install path below — most merchants are live within a week, and our team configures workflows, variables, and decisions for you during onboarding. You don't need to set up rules yourself.

Choose your install path

🏪Shopify

One-click install from the Shopify App Store. Connect your returns platform, upload disposition data, and you're done. Most common path.

🏪Salesforce Commerce Cloud

For Salesforce merchants. Contact our team and we'll guide the install.

💻Custom API

REST API integration for any other platform — Magento, WooCommerce, BigCommerce, or your own stack.

What Pinch sets up for you

Once you're installed, the Pinch team handles the heavy lifting. We provide a white-glove onboarding for every customer.

✅Workflows configured

Your Orders and Returns workflows are built and tuned by Pinch based on your historical data. You don't need to author rules.

✅Variables published

The 90+ behavioral signals Pinch uses for scoring are turned on for your account. No setup needed.

✅Decisions live

Allow / Deny / Review thresholds are calibrated against your return rate and merchandise mix.

✅Integrations connected

Your returns platform, warehouse, and customer-support tools are wired in during onboarding.

After you're live

👤Using Pinch day-to-day

What an operator does: the Review queue, customer profiles, analytics, disposition uploads.

🎚️Customize later if you want

Pinch concepts, workflows, and variables — for teams who want to tune the system themselves.